Cognizant is hiring for an associate role
Details:
Employee Status : Full-Time EmployeeShift : Day JobTravel : NoJob Posting : November 6, 2023
Qualification:
Bachelor’s in Science, Commerce, Engineering or equivalent
Must-Have Skills
- Azure Public Cloud Admin
Responsibility:
Business/Customer:
- Perform SOP activities with a business-impact understanding of the customer environment and contribute to improving SOPs.
- Adherence to customer security and compliance requirements
- Implementation of approved change requests in line with the customer change management process
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette
- Ensure the stated productivity requirements are met for the engagement.
Project/Process:
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in the Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups, vendors, and carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3).
- Provide inputs to FAQ database, KR, contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI)
- Responsible for developing induction documents in consultation with relevant stakeholders for the project and ensuring the successful completion of the induction process for new joiners.
- Effective floor management
Team/People:
- Continually assess skill levels and provide intervention assistance.
- Contribute to and participate proactively in knowledge-sharing sessions.
- Encourage team members to participate in organizational innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on R&R for team or individual achievement.
- Makes recommendations to the team lead based on the team’s performance rating.
Organization:
- Ensure the team contributes and participates in all organizational technology events and knowledge-sharing forums.
- Adherence to organizational policies and processes (including Cognizant’s security policies, LP timelines, etc.)
- Participate in recruitment drives.
