GROWW Company Work-from-Home job application
GROWW Careers: About the COMPANY
Groww is a popular investment platform that provides users with a simple and intuitive way to invest in mutual funds, stocks, and other financial instruments. Founded in 2016, Groww has quickly gained traction in the Indian market and has become a go-to platform for individuals looking to start their investment journey. With a user-friendly mobile app and website, Groww offers a seamless investing experience, enabling users to research, select, and invest in various investment options. The platform provides access to a wide range of mutual funds from different asset management companies, along with tools and educational resources to help users make informed investment decisions. Groww’s emphasis on user convenience, transparency, and affordability has made it a popular choice among both experienced investors and newcomers to the world of investments.
Company: – Groww Work From HOME
Qualifications: Any Graduate
Location: Remote (work from home)
Work Experience: Freshers
Salary: Up to 25 K PM
CUSTOMER SUCCESS EXECUTIVE RESPONSIBILITIES
● Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
QUALIFICATIONS
● Undergraduate courses (BCom, BBA, BBM, BA, B.Sc., MBA/PGDM)
● 50% cutoff: 10th, 12th, and graduation.
● No backlogs and Gap years during education
SKILLS AND EXPERTISE
At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical, as it is the first point of call for the customers.
EXPECTATIONS FROM SUCCESSFUL CANDIDATES ARE:
1. Eagerness to learn about the company’s products and their capabilities
2. Ability to manage a high volume of inbound customer queries
3. Technical aptitude and the ability to understand and explain complex concepts in simple terms
4. Ability to empathize with the customer and high customer centricity
5. Knowledge of other regional languages is helpful if the company works within the country.
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