Company Details

Concentrix is a global technology-enabled business services company that provides a wide range of solutions for customer engagement, digital transformation, and business process outsourcing. As of September 2021, Concentrix is a prominent player in the customer experience and outsourcing industries. Some of the services that Concentrix offers are:

• Customer Care: Providing customer support services through various channels such as phone, email, chat, and social media to assist customers with inquiries, issues, and concerns.
• Technical Support: Offering technical assistance to customers who require help with products, software, hardware, or other technical issues.
• Sales and Marketing: Generating leads, converting prospects, and retaining customers through effective sales and marketing strategies and campaigns
• Analytics and Insights: Leveraging data and analytics to provide insights and recommendations that help businesses enhance customer engagement, streamline operations, and achieve their business objectives

Job Role and Details

The job role is Representative, Operations/Associate, WFM Dialer. This is a remote job opportunity, with the hiring office located in Ranchi, Kolkata, Pune, or Visakhapatnam. The main responsibilities of this role are:

• Prepare complete and accurate work, including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Use data-driven insights to make informed decisions and recommend improvements to enhance operational effectiveness.
• Maintain accurate and up-to-date documentation related to operational processes, ensuring compliance with organizational standards.
• Implement strategies to enhance dialer performance, ensure efficient call delivery, and maximize agent productivity.
• Ensure compliance with regulatory requirements and industry standards related to outbound calling.
• Analyze dialer performance data to assess key metrics such as call connect rates, conversion rates, and agent productivity.
• Collaborate with IT and other relevant departments to troubleshoot and resolve dialer-related issues.

Eligible Criteria and Required Skills

The eligible criteria and required skills for this role are:

• Graduate or undergraduate degree in any discipline
• Minimum 6 months of experience in a BPO or call center environment
• Proficient in English and Hindi languages
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Ability to multitask and prioritize tasks
• Knowledge of dialer systems and outbound calling processes
• Basic computer skills and familiarity with MS Office applications
• Willingness to work in shifts and weekends as per business requirements

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Representative, Operations(Role) Pune location

Representative, Operations (Role) Vizag location

Associate, WFM Dialer (Role) Kolkata location

 

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