ICICI Bank Hiring Phone Banking Officer
Company details
ICICI Bank is one of the leading private-sector banks in India, offering a wide range of financial products and services. It has a strong presence both domestically and internationally, and has earned a reputation for innovation and customer-centric solutions. It has been ranked among the largest and most trusted banks in India, contributing significantly to the growth and development of the country’s banking industry.
Job role and details
The job role of a phone banking officer involves interacting with customers over the phone and providing them with information and solutions regarding banking products and services. The job location is Guwahati, Chennai, Indore, Hyderabad, or Thane. The salary range is 3 LPA to 4 LPA. The selection process will be based on a written test, followed by technical and HR interviews.
Eligible criteria
The eligible criteria for applying for the post of Phone Banking Officer are as follows:
- Educational qualification: graduation in any discipline from a recognized university or institution.
- Age limit: 18 to 30 years as of the date of application.
- Experience: fresher or experienced in customer service or sales.
- Language proficiency: fluent in English and Hindi, and any regional language as per the job location.
Required skills
The required skills for the post of Phone Banking Officer are as follows:
- strong communication skills for effective interaction with customers over the phone.
- Excellent customer service abilities to address inquiries and resolve issues.
- Knowledge of banking products and services to provide accurate information.
- Attention to detail is needed for accurate transaction processing and data entry.
- Time management skills to handle multiple calls and tasks efficiently.
- Problem-solving skills to resolve customer concerns and provide solutions.
- Patience and empathy in dealing with diverse customer personalities and situations
- Ability to work in a fast-paced environment and adapt to changes.
- Compliance awareness is needed to adhere to banking regulations and policies.
- Basic computer proficiency for navigating banking systems and recording transactions.
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